Nhan Nguyen, catalyst and change agent
Successful Change Requires Willing, Able People...
How do you successfully hand off the relay baton if the next runner isn't even in the race? Like relay races, projects cannot achieve and sustain successful change without empowering people to run with the baton of change.
...and Nhanium Sparks Successful Change
Nhanium is the people-centric element that makes Nhan Nguyen a walking force multiplier, powerful change agent to bridge organizational goals and the people who will champion them.
Change Contributions
- BCM ONEWeb content management system rollout
- BCM Signature identity management system rollout
- BCM Office 365 email services rollout
- BCM Cloud Services rollout
- BCM rebranding of Taleo, Blackboard, and Citrix
- BCM AMP learning management system usability testing
- UH PeopleSoft usability testing
Video: The Signature Identity Management System
Complete site refresh coming soon
Awareness, Desire (Current)
- Assessed needs through meetings, interviews, and surveys
- Messaged stakeholders and customers, including "what's in it for me?" information
- Quarterly town hall meetings to inform and gather feedback
Knowledge, Ability (Transition)
- Built content migration templates, migration help website, and co-managed content migration team
- Trained over 400 employees, plus learning sandboxes to build newly acquired skills
- End user documentation
Reinforcement (Future)
- Created and maintain support and self-help websites
- Ongoing direct customer support
- Ongoing refresher training
Portfolio: Powered by Nhanium
Nhan's works show his passion for connecting with people:
Skills and Experience
Nhan's broad range of skills and experience contribute to change on the organizational and people side of projects.
Content/Communication
- Clear, audience-oriented web writing
- Still and motion graphics
- Information architecture
Human-Computer Interaction
- Usability testing
- Web accessibility
- Functional testing
Training
- Over 400 BCM employees trained
- Former UH adjunct professor
- Made CBT content for U.S. Navy pilots
- Web and print documentation
Support
- Google Search Appliance
- Google Analytics
- Service Now
- Front-end coding
More Details and Ways to Contact Nhan Nguyen
Currently: IT QA & Project Specialist at Baylor College of Medicine, 2012-Present